Complete Infrastructure Support for Title Companies
24×7 monitoring built for title company operations. One support desk. SOC 2-compliant. Always on.
Managed IT Services: Built for Title Operations
DSI provides full-service managed IT for Arizona title agencies and settlement companies. We design, deploy, and maintain secure networks, servers, phones, backups, and line-of-business applications like Operating System. As a Microsoft Cloud Solution Provider, we handle Office 365 and Azure licensing, hardware procurement, and end-user support - all backed by field technicians in Tucson and Phoenix.
Unlike generic IT providers, DSI specializes in title and settlement operations. We understand month-end volume spikes, wire fraud prevention, SOC 2 compliance requirements, and the critical uptime needs of Operating System and title production systems. Built in Tucson since 1985, we've spent decades learning exactly what title production requires, so your technology infrastructure becomes our responsibility while you focus on closing files and serving clients.
SOC 2-Compliant Hosting
Protects client data and wire instructions with audited, compliant infrastructure that meets underwriter and regulatory requirements.
Scalable Infrastructure
Infrastructure scales automatically for month-end volume spikes - no manual intervention, no performance degradation when it matters most.
Single Support Desk
One call for Operating System, network, phones, and desktop issues. No finger-pointing between vendors. No waiting for someone else to take ownership.
Direct Pricing
As a Microsoft Cloud Solution Provider, we pass through direct pricing on software licensing and hardware - no reseller markup.
24×7 Monitoring
Round-the-clock infrastructure monitoring with proactive alerting. Issues are resolved before they become outages.
Field Technicians
Hands-on support from field technicians based in Tucson and Phoenix for hardware, onsite troubleshooting, and new deployments.
- SOC 2-compliant hosting protects client data and wire instructions
- Infrastructure scales automatically for month-end volume spikes
- Single support desk for Operating System, network, phones, and desktop issues
- Direct pricing on software licensing and hardware
- Microsoft Cloud Solution Provider - Office 365 and Azure licensing
- Field technicians in Tucson and Phoenix
Complete IT Infrastructure Management
Network Design & Deployment
DSI builds secure enterprise networks from the ground up: circuit procurement, firewall configuration, wireless deployment, VPN access, and network segmentation to isolate sensitive title data.
Network services include
- Internet circuit procurement and management (fiber, cable, DSL)
- Enterprise firewall deployment (Fortinet, Juniper, SonicWall)
- Managed WiFi with guest network isolation
- VPN configuration for remote staff and branch offices
- Network monitoring and performance optimization
- VLAN segmentation for PCI compliance and data security
Why network design matters for title companies
- Separate guest WiFi keeps client devices off internal systems
- VPN encryption protects wire instructions and client data during remote work
- Firewall rules block unauthorized access to Operating System and escrow accounting systems
- Network monitoring detects unusual activity that could indicate wire fraud attempts
Server Management & Cloud Solutions
DSI deploys and maintains physical servers, virtual infrastructure, and cloud-based solutions - selecting the right architecture for your operation size, growth plans, and budget.
Server services include
- Windows Server deployment and configuration
- SQL Server for Operating System and title plant databases
- Active Directory for centralized user management
- File servers with permission controls and audit logging
- Microsoft Azure virtual machines and cloud infrastructure
- Hybrid configurations (on-premise + cloud)
24×7 monitoring
- Server health checks every 5 minutes
- Disk space, CPU, and memory utilization tracking
- Automated alerts before issues impact operations
- Proactive patching during off-hours
Backup & Disaster Recovery
DSI implements comprehensive backup strategies with both local and cloud-based replication, ensuring title files, escrow records, and client data remain protected and recoverable.
Backup infrastructure
- Daily automated backups of all servers and databases
- Local backup appliances for fast recovery
- Cloud replication to geographically separate data centers
- Incremental backups throughout the day for Operating System and critical systems
- Retention policies meeting regulatory and audit requirements
Disaster recovery capabilities
- Rapid server restoration (target: 4-hour recovery time)
- Bare-metal recovery for complete server failures
- Virtual machine snapshots for instant rollback
- Regular recovery testing to validate backup integrity
Real-world scenarios DSI protects against: ransomware attacks that encrypt file servers, hardware failures during critical closing periods, accidental file deletions or database corruption, and natural disasters affecting physical offices.
Line-of-Business Application Support
Operating System Deployment & Maintenance
DSI has deep expertise in deploying and maintaining Operating System title and escrow production software. Our senior IT staff understands its SQL database requirements, integration points, and performance optimization.
Operating System services include
- New Operating System installation and configuration
- SQL Server optimization for Operating System databases
- Operating System upgrades and patch management
- Integration setup (Recording Express, Alphamax 3, accounting systems)
- Performance tuning for month-end volume spikes
- User access management and role configuration
Why it matters
- Senior IT staff understand Operating System's SQL database requirements and performance needs
- Coordination with SoftPro Technologies and third-party Operating System add-on vendors
- Seamless integration and support across your production environment
Other Title & Escrow Software
DSI deploys and supports additional title industry platforms.
Supported applications
- SoftPro title production software
- Qualia closing platform
- Impact title software
- RamQuest
- Accounting systems (QuickBooks, Sage, specialized escrow accounting)
- Document management and e-signature platforms
Why title-specific IT matters
- Generic IT providers don't understand title production workflows
- DSI knows which software integrations are critical for your operation
- We troubleshoot issues faster because we've seen them before
- Month-end support that understands your volume spike challenges
Microsoft 365 & Cloud Services
DSI is a Microsoft Cloud Solution Provider (CSP), offering direct pricing and centralized management for Microsoft 365, Azure, and other Microsoft cloud services.
Microsoft 365 services
- Office 365 licensing (Business Basic, Standard, Premium)
- Exchange Online email hosting
- SharePoint and OneDrive cloud storage
- Microsoft Teams deployment and training
- Security features (MFA, conditional access, data loss prevention)
- Migration from on-premise Exchange or other email platforms
Azure cloud services
- Virtual machine hosting
- Azure Active Directory for identity management
- Azure Backup for cloud-based disaster recovery
- Azure Virtual Desktop for remote access solutions
Direct CSP benefits
- Business-to-business direct pricing (no retail markup)
- Consolidated billing through DSI
- Single point of contact for licensing and support
- Flexible month-to-month licensing (no annual commitments)
Desktop & End-User Support
Computer Procurement & Deployment
DSI sources, configures, and deploys desktop computers, laptops, monitors, and peripherals - handling everything from procurement negotiation through user training.
Desktop services include
- Hardware selection based on user roles and software requirements
- Dell, HP, Lenovo enterprise workstation procurement
- Pre-configuration with standard software, security settings, and user profiles
- On-site installation and user training
- Asset tracking and warranty management
Authorized reseller
- Business-to-business pricing on Dell, HP, Lenovo, and other enterprise hardware
- No retail markup on procurement
- Procurement negotiation handled entirely by DSI
Phone Systems
DSI deploys and maintains modern VoIP phone systems, replacing outdated PBX equipment with cloud-based or hybrid solutions.
Phone system options
- Cloud-hosted VoIP (RingCentral, 8x8, Microsoft Teams Calling)
- On-premise IP-PBX systems
- Hybrid configurations for multi-office operations
- Softphone applications for remote staff
Features for title companies
- Call recording for wire instruction verification
- Auto-attendant and call routing
- Integration with CRM and contact management systems
- Mobile apps for closers working outside the office
Help Desk & Field Support
DSI provides responsive help desk support and on-site field technicians in Tucson and Phoenix to address technical issues quickly.
Help desk services
- Phone and email support during business hours (7 AM – 5 PM MST)
- Remote desktop support for immediate troubleshooting
- Ticket tracking with priority escalation
- Average response time: under 2 hours for urgent issues
Field technician services
- On-site support in Tucson and Phoenix metro areas
- Hardware repairs and replacements
- Office equipment setup and moves
- Network troubleshooting and cabling
- Regular on-site visits for proactive maintenance
First-call resolution: DSI's Tucson and Phoenix field teams prioritize resolving common technical issues on the first call, backed by a single support desk for escalations.
Security & Compliance
SOC 2 Compliant Infrastructure
DSI maintains SOC 2 Type II compliance for our hosting infrastructure, providing title agencies with the security controls and audit documentation underwriters require.
SOC 2 controls include
- Access controls and user authentication (MFA)
- Encryption of data in transit and at rest
- Network security monitoring and intrusion detection
- Audit logging of system access and changes
- Regular vulnerability scanning and patching
- Incident response procedures
Compliance benefits
- Meets ALTA Best Practices security requirements
- Satisfies underwriter IT audit questionnaires
- Provides documentation for E&O insurance applications
- Reduces liability risk for data breaches
Wire Fraud Prevention
DSI implements technical controls that reduce wire fraud risk - a critical concern for title and escrow operations handling multi-million-dollar wire transfers.
Wire fraud prevention measures
- Email security filtering (anti-phishing, anti-spoofing)
- Multi-factor authentication for email and wire systems
- DNS-based security to block malicious domains
- Employee training on social engineering tactics
- Network monitoring for suspicious activity
- Segregated networks isolating wire instruction systems
Scalability for Title Operations
Month-End Infrastructure Scaling
Title agencies experience 2-3x volume increases during the last three business days of each month. DSI designs infrastructure that scales automatically without performance degradation.
Scaling strategies
- Cloud-based servers that add resources during peak periods
- Load-balanced Operating System configurations for high-volume operations
- Network bandwidth monitoring with automatic capacity adjustments
- Database optimization for transaction-heavy days
Result
- Consistent performance on a light day of closings or a month-end surge
- No manual intervention required to add capacity
- Staff never wait on lagging systems during peak periods
Multi-Office Connectivity
DSI connects branch offices, remote closers, and satellite locations with secure, high-performance networking.
Multi-office solutions
- Site-to-site VPN tunnels connecting offices
- Centralized file servers accessible from all locations
- Unified phone systems across multiple offices
- Centralized backup covering all locations
- Remote desktop services for work-from-home staff
Who this serves
- Branch offices and satellite locations
- Remote closers and traveling staff
- Work-from-home team members
- Multi-county or multi-state operations
Hardware & Software Procurement
Business-to-Business Direct Pricing
DSI is an authorized reseller for enterprise hardware, software licensing, and networking equipment, providing business-to-business pricing that eliminates retail markup.
Authorized partnerships
- Dell computers and servers
- HP workstations and printers
- Juniper and Fortinet networking equipment
- Microsoft licensing (Office 365, Windows, SQL Server)
- Adobe Creative Cloud and Acrobat Pro
- Antivirus and security software
Procurement advantages
- Pre-negotiated volume pricing
- Extended warranties and service contracts
- Trade-in programs for equipment refresh
- Consolidated billing through DSI
- Technical guidance on product selection
Monthly Reporting & Account Management
Every DSI-managed IT client receives dedicated account management and transparent monthly reporting on infrastructure health, support activity, and technology recommendations.
Monthly reporting includes
- Server uptime and performance metrics
- Backup success rates and storage utilization
- Help desk ticket volume and resolution times
- Software licensing inventory and expiration tracking
- Security event summary (firewall blocks, malware attempts)
- Recommended improvements and upcoming projects
Account management
- Quarterly business reviews with IT leadership
- Technology planning for growth or office expansions
- Budget forecasting for hardware refresh cycles
- Proactive recommendations for security and efficiency improvements
Built for Every Stage of Title Operations
Independent Title Agencies
Gain enterprise-level IT infrastructure without hiring full-time IT staff. Focus internal resources on title production and customer service.
Multi-Office Title Operations
Centralize IT management across branches with standardized infrastructure, unified support, and consolidated billing.
Settlement & Escrow Companies
Meet SOC 2 compliance requirements and wire fraud prevention standards with specialized IT expertise for the title industry.
Growing Title Companies
Scale technology infrastructure seamlessly during mergers, acquisitions, or geographic expansion without upfront capital expense.
Managed IT Works Alongside DSI's Title Technology
Alphamax 3
Title plant software hosted on DSI's SOC 2-compliant infrastructure with Operating System integration.
Learn more →Recording Express
Electronic recording managed on the same infrastructure with 99.95% uptime SLA.
Learn more →Managed IT for Title
Full IT management tailored specifically to title agency operations and compliance needs.
Learn more →Get Started
Schedule a managed IT consultation to discuss your title company's technology needs, current challenges, and growth plans.
Request a Consultation